E-Voque is a contact center, with a call center beginning. However, by utilizing all communication channels and employing Omnichannel support, e-voque has established a firm foothold in the contact center industry.
Growing a business requires more than just gaining new customers. You also need to maintain existing customer relationships for the long haul. That means you have to stay ahead of the competition and treat your customers with the utmost care, we can foster quality communication and customer support that will keep your customers coming back.
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There are over 30 million Spanish speakers in the United States. For a perfect customer service score, you need to offer support in both English and Spanish. Let our interpreters represent your business.Scale up your language interpretation teams with our agile over the phone and video solutions.
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At E-Voque, we know that your time is valuable and so are your customers. We can be standing by to handle help desk questions from basic to complex so that you and your employees can spend your time making more customers. We offer different levels of help desk services, depending on your business needs.
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Outsourcing your collections services is a viable cost-cutting measure without compromising on the efficacy factor. It is far cheaper than internal collections as you do not have to maintain payroll, printing/ mailing costs and other petty expenses. We are a multilingual Contact Center with experienced agents for effective collections and recoveries.
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No matter how upset a customer might be, agents must keep a positive attitude.
Of the most essential customer service skills, adaptability to changing situations is crucial.
During customer service exchanges, agents must be organized at all times to deliver timely service.
Choose the technology that best meets your operational constraints while enjoying the same features.
We create SLAs geared around our partners’ objectives and quality that go beyond.
